Our minds power all that we do, and learning to control our thoughts, emotions, and actions can be life-changing!
We all understand that getting into better physical shape promotes healthier lifestyles and plays a vital role in our overall health, yet few people have had the proper training to understand and control elements of our mental fitness.
By harnessing the power of our minds, we can create a better mental state and improve the quality of our personal lives, our home and work environments and our overall performance.
The Automotivaters 2 Part Workplace Well-Being series is a game changer for yourself, your staff and your Customer Experience! Over the last two years, we have endured some incredibly challenging circumstances. This has had a dramatic effect on our mental state and our ability to perform well at home and at work.
The goal is to be the best you can be and to be happier, period!
“The state of being comfortable, healthy or happy.”
Well-being programs have been proven to improve employee productivity, job satisfaction and engagement. Additionally, they can lead to improved physical health among employees by promoting healthy lifestyle choices such as regular exercise, proper nutrition and even mental health practices. These types of benefits will help create a healthier work environment in which everyone can thrive while still achieving the business goals you need.
Understand work-life balance challenges and how you can improve your quality of life!
“A state of well-being that allows a person to effectively manage multiple responsibilities at work, home and in their community. Work-life balance is different for everyone, and it supports physical, emotional, family and community health and does so without grief, stress, or negative impact.”
To build a great team, we need to become educated and aware of how stress affects others and how we can recognise these indicators and adjust our approach to gain better outcomes.
Understand the Signs and Symptoms
“It’s Friday morning, and you’ve just completed this workshop. You head back to your workspace and start to tackle your to-do list for the rest of the day. You have to send an email to your entire department regarding a project that’s due next week. Before finalizing the email, you need your colleague to review and approve the details.
You head over to their workspace and immediately notice the tension. Their jaw is clenched, and their shoulders are up at their ears. You mention the email and ask if they can review it before they leave for the day. In an agitated tone, they say, “I have way too much on my plate today and can’t even think about making a decision around that right now.”
Everyone has a tipping point. We need to control the things we can to preempt and prevent our own spillovers.
There are things we can do to give ourselves Basic Psychological First Aid.
We can influence:
Case study example
You have just come back from your lunch break feeling refreshed and satiated. As you get out of your car you see a customer fuming with rage, billowing out of the building. As you approach the entrance a newer employee is standing in the lobby, red-faced and shaking. There are several people around and the new employee looks slightly distraught.
You make eye contact with the new employee then your phone starts to ring. It’s your friend calling to discuss weekend plans. You are about to answer the call when the fuming customer barges through the door. The customer immediately approaches the new employee causing a scene."
What signs/symptoms of stress did you observe?
What tools or practices could you use to support them at this moment?
“Gives you the tools that you need to deal with stress in the workplace and also carry that into personal life as well." -Service Advisor, 6 years
“The program is a great resource to gain knowledge and to build skills and tools to improve workplace well-being." – Administration Manager, 14 months
“Something I have taken away is other peoples body language. For example for my foreman, I can go in and gauge pretty quickly if he is stressed out. If he is, I can re-adjust what I am going in for. Maybe if I was asking him to do something, I don’t need to use him and I can ask someone else.”
“I’ve definitely increased self care. It might be something as little as getting my nails done or making the doctors appointment that I had been putting off for ages. Just catching up on things that you know, you have to prioritise to get done otherwise they stay on the back burner.”
“I get a lot of stress around flying so I used the reframe statement from stress management on the plane to chill out." – Service Advisor, 6 years
“I get stressed really, really easy so I definitely have been doing the breathing. I think the breathing is really good. I said to some of the others, it’s a good thing to do at night time if you can’t get to sleep." – Administrator, 22 years
“I've always believed you needed to be tough to get through my job. I was really missing the realities of what caused me to internalise stress and how I could improve it. It really made a huge difference!"
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