Sales Consultants understand how markets and shopping behaviour continue to evolve.
Sales Consultants learn what the current research shows about customer behaviour and expectations.
Sales Consultants understand how the timeliness and quality of response directly impact the likelihood of engagement and a vehicle sale.
Sales Consultants learn response strategies and methods to convert more Internet inquiries to appointments.
Sales Consultants learn response structures and methods to match the medium:
Incoming e-mail, text, or web form leads.
Sales Consultants learn how to create more value and help prospects accept our highest level of service.
Practical approaches to engage with the customer whether a phone number is provided or not.
Sales Consultants learn how to insert their own personality into proven response structures.
Sales Consultants are able to convert more incoming inquiries into appointments.