A must-have for Service Advisors, Service Managers and Appointment Coordinators.

Don't wait! You can have your Online Live Course scheduled in a heartbeat.

This live course delivered Online Live will change your world by delivering agile and dynamic training to your team in 2 half-day sessions. We call this Learn and Earn!

Give your team the tools to elevate every area of the customer experience while boosting departmental operating profit and top-level CSI.

Our service department services solve 5 basic customer needs, and everybody wants them! Take control of your schedule and stop lighting your own hair on fire. Conceptual selling to fill more needs and increase labour and parts sales!

Program Structure :

2 – half-day sessions for all Service Management, Service Advisors, Service Reception and Appointment Coordinators

Method: Live Interactive Instruction, Online Live (Zoom) Trainer-led Group Discussion, Practical Skills Exercises.

1. Role of the Service Advisor in the service process. Structure in selling.
2. Eliminating misconceptions.  Good Service is Good Sales
3. Understanding customer fears/expectations.
4. Interview technique / Listening skills / Write-up skills. 
5. Consultative sales process.
6. Decision-making in advance. Avoiding the 1 line R/O.
7. Maximizing efficiency and productivity – better customer interactions
8. Communication while work is in progress
9. Identifying sales opportunities / Creating options / Presenting solutions.
10. Cross-selling techniques.
11. Building value/work order review skills.
12. Telephone skills.  Turning inquiries into appointments.
13. Managing workflow through better appointment procedures
14. Tracking performance.
15. Follow-up strategies.

1. Develop the sales skills of service advisors
2. Increase personal leadership in the service consultation
3. Increase hours and dollars per customer R.O.
4. Increase the sales of parts and accessories
5. Improve control of scheduling to maximize efficiency
6. Greater customer retention