Telephone Skills for an Appointment Based Sales Strategy
Course Description
Course Duration – 6 Hours if instruction over 2 sessions
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Take control of the Telephone as a primary marketing tool! There is no room for weak technique or poorly planned spam calls. Meeting the expectations of today's highly informed buyer requires and intelligent approach and proper preparation to build value for your customer database and drive your sales performance. Your customer database must be nurtured not tortured! Our intelligent approach gives your Sales Consultants the skills to identify opportunities, do the investigative work in advance, and plan a call that builds value in the ears of the customer.
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Learning Elements
Course Duration – 6 Hours if instruction over 2 sessions
Take control of the Telephone as a primary marketing tool!Meeting the expectations of today's highly informed buyer requires and intelligent approach and proper preparation to build value for your customer database and drive your sales performance.Here's what they will learn.To choose a mindset of ‘Self Management,’ and a plan to drive their own success. To feel more confident in customizing proven call structures to their own words. They will have a solid structure for a variety of incoming and outgoing call types. They will improve results and achieve a higher number of kept appointments. They will learn about building positive long-term relationships with their client database. They will have a better understanding of their role with ‘Highly Informed Buyers’ and have a better game plan for handling and creating opportunities. They will develop a personal action plan to implement new skills. They will understand and take responsibility for measuring and monitoring their own success Managers will gain an understanding of the behaviors that will drive the desired change and know how to coach the associated skills. This will allow the dealership to improve overall customer satisfaction and client retention. The dealership will experience long-term increases in volume and profitability if these structures are coached by their sales management team. |
Participant feedback
What did you like most about the program?
• Good word tracks, clear structure.
• Learning and growing skills.
• The structure and content.
• Reminder of how important role-playing is with salespeople.
• Enjoyed and benefited from one-on-ones and switching. Asking difficult questions.
• Easy to understand and implement.
• Very informative and provided details on how to make calls more comfortable.
• Great process development for outgoing calls.
• It was interactive.
• Good interactions and sharing ideas among sales staff.
• Good instructor.
• Roleplay was great.
• Great real-life examples/action plans.
What would a strong testimonial from you say?
• Great process with value-added content and refinement.
• It's amazing training.
• Definitely, the program has been worthwhile.
• Shows us how to start an easy call and move to difficult.
• This course will increase your number of appointments, leading to an
increase in your paycheque!
• Phil is an excellent trainer, and he knows his content!
• Refreshing information increases my income.
• Builds confidence in myself.
• Incredible knowledge and skillsets passed along with ease and understanding.
Technical Check for Quality Experience
To insure the best experience for each of our participants we require that everyone must get a quick check of their gear and workspace. This is a free service but must be done prior to taking any of the live courses.
Minimum Equipment
PC or Mac with Zoom Downloaded
- Headset or earbuds with microphone capability
- Balanced light in the room and avoid back lighting
- Video camera with minimum 720 resolution
- Be plugged into a power source so battery levels are never a concern
- Charge Headsets prior to the start or have the cable installed and plugged in
Recommended for a Premium Experience
Must have all minimum requirements plus:
- 2nd Monitor to split the Video Cameras and the Presentation Content
- Video camera with minimum 1080 Resolution
- Full headset rather than earbud with a microphone capability
- External mouse and keyboard
Private space and personal preparation
It is very important that your personal space is quiet and free of distractions or background noise. If your background noise is distracting we will need to mute your microphone.
Be sure that your cell phone is in turned off! It is unacceptable to step out to take or make a phone call. You will be getting a short break every hour!
Have a pen and notepad handy.
Pour yourself a coffee and get fired up about participating!
Start Times
We start on time without exception so you must be on time and available without disruption for the module.
Book and get a quick tech check here.
Zoom Resources
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