Building your repeat and referral network
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- Building your repeat and referral network
Course Description
Build your own traffic. Creating a self-sustaining repeat and referral network. Social media, phone and e-mail communications skills for better results. Converting more Internet Leads to Appointments and Sales! Increase closing ratios, gross retention, and personal income, and up your game!
Course Elements
TOPICS AND OBJECTIVESConsumer Research, Social Media, And Shopping Behaviour. New Realities – FutureSuccess.
Participants are provided with a comprehensive summary of current research
findings in the areas of consumer behaviour, social media usage, shopper research
habits, consumer expectations, and future purchase intentions.Participants understand the link between these changes and the need to adapt their
attitudes, expectations and personal approach to better match the current and future
customer.Participants understand the personal impacts of fewer dealership visits, lower walk-
in traffic, and shoppers well advanced in their decision-making.Participants understand that the days of going to work to wait for traffic are gone.
There is nothing that dealership or brand can do to bring back the days of high walk-in traffic – it is a permanent change in shopping behaviour that affects every dealership and every brand.
What Does It All Mean?
Participants:
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- Review and evaluate the current and future realities.
- Translate facts to impacts to personal actions required.
- Understand a status quo approach to their role will not achieve future success.
- Understand the need for an “appointment culture" to ensure future success.
Nature of Loyalty. Marketing: Brand Vs. Dealer Vs Personal. Mechanisms for Building
Loyalty.
Participants understand the differences and objectives of personal marketing versus
Brand Or Store Marketing.
Loyalty, Repeat, And Conquest Business. Passive Versus Active Approaches. What Is
Outbound Marketing?
Participants review passive versus active approaches to business development.
Participants understand what activities fall within the definition of “Outbound Marketing".
Circles of Influence: Defining Your Existing And Future Online/Offline Networks.
Participants understand how to identify their existing or potential new circles of
influence – both on-line and off-line.
Participants understand how to identify logical targets to increase their circles of
influence via activities, interests, or associations.
Re-Defining Our Role. Designing Our Personal Marketing Plan/Methods/ Channels.
Participants design a plan for growing circles of influence that defines methods,
channels, and frequencies/timings.
Participants identify missing channels and create action plans to establish.
Content Review – Reflection – Action Items
Each vehicle consultant will reflect on the content presented and create action items
for back at the store.
Course Selection
- Business Office Volume and Gross
- Workplace Well-being 2 Module Series
- eLearning – Professional Sales Course for New Hires & Instant Performance Advancement
- Professional Sales Course for New Hires
- Professional Sales Course for Performance Improvement
- Building your repeat and referral network
- Transitions to Buy Now
- Sales Management: Mastering Skill Development, Effort Management & Managerial Engagement
- Sales Management: Lead by defining, refining & driving your modern Sales Process
- Digital Enquiry – Sales Consultant Internet Response
- Telephone Skills for an Appointment Based Sales Strategy
- Service Managers Leadership Training
- Service Advisor Selling Skills and Customer Communication
- Custom Course Design and Request for Information
Questions, additional courses & categories
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