This course is a game-changer for your service operations.
A must-attend for Service Advisors, Service Managers and Appointment Coordinators.
Give your team the structure to elevate every area of the customer experience while boosting departmental operating profit and top-level CSI.
Our service department services solve only 5 basic customer needs and everybody wants them! Take control of our schedule and stop lighting your own hair on fire. Conceptual selling to fill more needs and increase labour and parts sales!
Program Structure (1) Online Live: Live Instructor-led interactive training Zoom Video conference
2 – 3 hour blocks of training mornings or afternoons.
Learn and earn! Training in the morning and apply your new skills in the afternoon!
Program Structure (2) Live In-Dealership: Classroom
o1 Full Day On Site
oIncludes all Service Management, Service Advisors, Service Reception, Appointment Coord. and Tower Supervisor.
Methods: Interactive Instruction, Trainer-led Group Discussion, Practical Skills Exercises.
Training Content – Service Advisor Program (1 Full day In- Dealership session)
Role of the Service Advisor in the service process. Structure in selling.
Eliminating misconceptions. Good Service is Good Sales