A must-attend for Service Advisors, Service Managers and Appointment Coordinators.
Give your team the structure to elevate every area of the customer experience while boosting departmental operating profit and top-level CSI.
Our service department services solve only 5 basic customer needs and everybody wants them! Take control of our schedule and stop lighting your own hair on fire. Conceptual selling to fill more needs and increase labour and parts sales!
Program Structure (2) Live In-Dealership: Classroom
o 1 Full Day On Site
o Includes all Service Management, Service Advisors, Service Reception, Appointment Coord. and Tower Supervisor.
Methods: Interactive Instruction, Trainer-led Group Discussion, Practical Skills Exercises.
Training Content – Service Advisor Program (1 Full day In- Dealership session)
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