Course Duration and Delivery:
Live Training – 1 Full Day of Live Instructor-Led training Onsite.
Methods: Interactive Instruction, Trainer-led Group Discussion, Practical Skills Exercises.
Give your team the structure to elevate every area of the customer experience while boosting departmental operating profit and top-level CSI.
Our Service Department program is designed to solve the 5 basic customer needs. We help the team take control and manage the schedule so they can avoid unnecessary stress for themselves, the department and the customer. We use a conceptual selling approach to fulfill additional needs and boost sales for labor and parts. Effective conceptual selling requires strong listening and communication skills, as well as the ability to build trust and rapport with the customer.
This course is a game-changer for your service operations.
All of our trainers walk the talk! They are highly experienced professionals that deliver motivating training sessions with loads of interactive proactive sessions to build capability and capacity to perform at the highest levels.