Service Advisor Selling Skills – Toronto, ON – May 17th, 2023
Service Advisor Selling Skills
A must-attend for Service & Parts Advisors, Service Managers, Service Reception, Appointment Coordinators and Warranty Administrators.
Course Duration and Delivery:
Live Training – 1 Full Day of Live Instructor-Led training Onsite.
Methods: Interactive Instruction, Trainer-led Group Discussion, Practical Skills Exercises.
Give your team the structure to elevate every area of the customer experience while boosting departmental operating profit and top-level CSI.
Our Service Department program is designed to solve the 5 basic customer needs. We help the team take control and manage the schedule so they can avoid unnecessary stress for themselves, the department and the customer. We use a conceptual selling approach to fulfill additional needs and boost sales for labor and parts. Effective conceptual selling requires strong listening and communication skills, as well as the ability to build trust and rapport with the customer.
This course is a game-changer for your service operations.
Our Trainers
All of our trainers walk the talk! They are highly experienced professionals that deliver motivating training sessions with loads of interactive proactive sessions to build capability and capacity to perform at the highest levels.
Service Advisor Selling Skills - Course Duration - 1 Day Live
Training Content
- Role of the Service Advisor in the service process. Structure in selling.
- Eliminating misconceptions. Good Service is Good Sales
- Understanding customer fears/expectations.
- Interview technique / Listening skills / Write-up skills.
- Consultative sales process.
- Decision-making in advance. Avoiding the 1 line R/O.
- Maximizing efficiency and productivity – better customer interactions
- Communication while work is in progress
- Identifying sales opportunities / Creating options / Presenting solutions.
- Cross-selling techniques.
- Building value/work order review skills.
- Telephone skills. Turning inquiries into appointments.
- Managing workflow through better appointment procedures
- Tracking performance.
- Follow-up strategies.
Projected Outcomes:
- Develop the sales skills of service advisors
- Increase personal leadership in the service consultation
- Increase hours and dollars per customer R.O.
- Increase the sales of parts and accessories
- Improve control of scheduling to maximize efficiency
- Greater customer retention
PARTICIPANT FEEDBACK
What did you like most about the program?
- Great course!
- Liked all about it
- I like that we are all involved and able to give feedback and input on what we need help with
- Very useful and looking forward to the next.
- Two way communication was excellent
- Improving my sales skills and bring me to another level
- The way it motivates and change my objection handling
- Role Play sessions
- The way it motivates and improves
- How to present our service products to the customer
- I was nervous to suggest our major services but not any more!
- What would a strong testimonial from you say?
- Helpful to me
- Great course / great instructors
- I wish I had this knowledge years ago!
- Take the course and apply it!