Program Structure: Online live • 2x 3-hour sessions • Includes all Sales Management, General Managers, Sales Consultants Methods: Interactive Instruction, Trainer-led Group Discussion, Practical Skills Exercises. Sales Executive Topics and Learning Objectives Shopping Behaviour • Participants will understand the current trends and behaviours of modern shopping habits of automotive buyers Idea To Behaviour Gap •
Course Duration – 6 Hours if instruction over 2 sessions Take control of the Telephone as a primary marketing tool! There is no room for a weak technique or poorly planned spam calls. Meeting the expectations of today’s highly informed buyer requires an intelligent approach and proper preparation to build value for your customer database
Course Duration – 12 Hours of instruction split into 4 Half Days This course is designed for Sales Consultants with some experience and are not reaching their full potential. Much may have changed since they started their jobs and we all need to be up to date for the realities of the highly researched shopper
Our service department services solve only 5 basic customer needs and everybody wants them! Take control of our schedule and stop lighting your own hair on fire. Conceptual selling to fill more needs and increase labour and parts sales!
Scheduled ZOOM meeting format (1 Hour x each Consultant) Pre-set agenda with rostered time slots – Manager priorities Pre-analysis of selected individual KPIs Management goal-setting, progress reporting Sequential one-on-one coaching of Vehicle Consultants on their individual performance development needs Management recap with forward action items Upload of coaching notes and action item assignments to Store
Scheduled ZOOM meeting format (3 Hours – 2 x 1.5 hour groups) Pre-set daily agenda focused on high priority skill / KPI gap Rostered time slots Management goal-setting, progress reporting Team group training sessions (Small Groups) on target skill gap Closing skill gaps from assessments Management recap with forward action items Upload of coaching notes
This is a comprehensive front to back course covering all essential areas to launch your sales career!
We do the Private Sale Event differently than most. We think of your customer database as a sacred ground to be handled with the care it deserves. We also focus on the skill development of your team to give you an ongoing higher performance from all of your staff.
In both the seminar or in-dealership formats, we help Business Managers develop the skills to understand the customer and recommend the finance and insurance products to protect both them and their investment. Higher product penetration rates and gross profit retention in this one department can generate the bottom line of another dealership!